Frequently Asked Questions
Frequently Asked Questions
Below are answers to the most frequently asked questions. If you don't see what you are looking for, contact us at ceregistrar@abschools.org or via phone at 978-266-2525 for assistance.
Our office hours are as follows:
Monday-Thursday: 8 am - 4:30 pm
Friday: 8 am - 4 pm
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Community Pass is our new registration database and all users must set up a new account here.
The system will not recognize the user name or email that you used for our previous registration database; do not click on the forgot username or forgot password links if you haven't set up a new account. Accounts are set up as one account per household; all adult and child family members can be added to the account. Each family member who attends a class/program should be added to the account, and registrations for a class should be listed in the name of the person who will attend. -
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Email or call us at 978-266-2525 to cancel a registration. A 90% refund will be issued if a request to withdraw is received at least one week prior to the class start date. No refunds or credits will be issued for cancellations received less than one week before the class start date.
Some classes & programs have unique cancellation policies; these are listed in the class
descriptions and supersede this general policy. -
• Log in to the account
• Click the 'View Account' tile
•Click the appropriate buttons ('Add Adult' or 'Add Child') to add additional family members -
Contact us via email or phone at 978-266-2525 and we will transfer the registration.
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•Log in to your account and click the 'Click Here to Register' button
• Confirm your contact information on the next page and select 'Continue'
•The catalog of all upcoming classes will display. You can enter a keyword in the keyword search
box to narrow down the list of classes.
•Click the 'Show Session' button to display the class details including dates, times, and price.
•Click the 'Add Cart' button to add the class to cart, and select the appropriate participant(s) on
the next screen
•After selecting the participant(s), click Click the 'Add Cart' button to add the class to cart, and
select the appropriate participant(s) on the next screen
•The class will be added to your cart and you can either add additional classes (for yourself or another family member) or click 'Checkout' finalize the registration
•During the checkout process, you'll agree to the applicable class policies and proceed to submit payment. You are not registered for a class unless you submit the payment. -
•Click the 'Add to Waitlist' button
•Selecting the participant(s) to add to the waitlist and proceed to the checkout
•Proceed through the checkout process--you must go through all the steps and click 'Finish' on the last page in order be added to the waitlist -
If spots open, they are filled in order from the waitlist. You will be contacted by our office if/when an an opening occurs. (Please note that most class openings are only as the result of a student withdrawal. As such, we cannot predict if/when an opening might occur.)
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• Log in to your Community Ed account
• Click the 'View Account' tile drop down menu
• Click the 'Edit' button in the appropriate section to update your information -
If a single session of a class is canceled, we will do our best to schedule a make-up session. Community Ed. will inform participants of the cancellation via the email included in their registration accounts. No credit will be given for inability to cancel a make-up session.
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All students aged 62 qualify for senior rates. Please note that not all of our classes offer a senior rate.
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We are unable to provide financial assistance but are happy to arrange a payment plan upon request. Contact our office at ceregistrar@abschools.org or via phone at 978-266-2525.
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We are happy to arrange a payment plan upon request. We ask that a deposit is paid at the time of registration and the full registration fee needs to be paid before the final class session. The database does permit partial payments at the time of registration. Contact our office at ceregistrar@abschools.org or via phone at 978-266-2525 to register for a class & set up a payment plan.
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Log in to your Community Ed account and click the 'View Registrations' tile to view upcoming registrations or waitlisted classes.
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The out-of-town fee is for those who do not live in Acton or Boxborough. The fee is $4 for most classes. Please add the fee to the registration(s) if you are not a resident of either town.
(Note: If you live out of town but are an ABRSD employee, you do not have to pay the out-of-town fee.) -
Log in to your Community Ed account and click the 'View Registrations' tile to view upcoming registrations or waitlisted classes.
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• Check your spam/junk folders; emails are sent from ceregistrar@abschools.org (A-B Community Ed.), or directly from the instructor. Add us/the instructor as safe senders or mark as "not junk" if our emails are diverted to the spam/junk folders.
• Log in to your Community Ed account and click the 'View Account' tile
• Review the email preferences set for your account -
Contact your benefits provider to find out if a class is eligible for reimbursement. Eligibility is determined by the provider, not Community Education.
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The tax id # is 046-006-212.